The Practice has adopted a triage system to deal with daily requests.

Triage Explained:

It is preferred if a Patient contacts the Practice between 8 am and 1 pm but it is recognised this is not always possible, and the receptionist will ask you to provide your name, contact details and a brief summary of the problem (if you wish to keep this private please just inform the receptionist that you do not wish to say the reason).

In a number of cases, it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Telephone consultations are also available for advice or for urgent problems when no appointments are available. The best time to call is between 11:30 – 12:00 and 16:00 – 16:30. Please note but you may not always be able to speak to the doctor of your choice and you may be asked to phone back if we are not immediately available.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls which usually take place between 12:00 and 14:00.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Lincolnshire and District Medical Services are be providing an extended access hub service in East Lindsey providing access to GP services at evenings and weekends for all patients registered with a practice within the East Lindsey locality.

Patients can now see a GP at a clinic based at the Woldside building at County Hospital Louth LN11 0EU, between the hours of 18.30 to 20.00 Monday to Friday (including Bank Holidays) and 08.30 to 16.45 Saturday and Sunday.

All appointments are all pre-bookable and patients should contact their own GP practice to access these or call 111 when their practice is closed.

This scheme is part of a wider plan to strengthen Lincolnshire East CCG’s out-of-hospital strategy, integrate care within the community and improve collaborative working between local practices to deliver more joined-up GP services.

The practices taking part are Binbrook Surgery, Caistor Health Centre, New Coningsby Surgery, The Old Vicarage in Horncastle, James Street in Louth, East Lindsey Medical Group (Newmarket and Wolds Practices), Market Rasen Surgery, Marsh Medical Practice, North Thoresby Practice, Woodhall Spa New Surgery, Tasburgh Lodge Surgery in Woodhall Spa and Martin and The Wragby Surgery.