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Caistor Health CentreDale ViewCaistorLincolnshire, LN7 6NXTel: 01472 851203
From the 16th February 2018 you can call the surgery between the hours of 11.00am and 2.00pm to ask for your blood or X-ray results. For blood tests please allow at least a week and for X-rays please allow 14 days from when your test was done.
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
This Group was formed by the Practice alongside the introduction of the Quality Outcomes Framework for general practice. The group meets every other month here at the Practice 1pm to 2pm.
Alternatively you can join our online reference group. All you need to do, is fill in a simple form and we will email you each quarter to ask you about the service the surgery provides. You can download a form below and return to reception or pick up a form from the surgery.
Complete the Patient Group Sign-up Form Online
Aims and objectives
Any patient may nominate themselves throughout the year by writing to the Practice Manager.
Removal of the patient from the practice list for whatever reason will disqualify continuing membership of the group.
We appreciate you may not be able to attend a meeting so we are also setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.
We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
Caistor Health Centre
Patient Participation Group – Annual Report 2014 to 2015
During the year our role as a Patient Participation Group has been to offer views on the practice from the patient perspective. To deliver high quality services, it is important that GP practices involve patients and the public in making decisions about services and evaluating their success.
Although the classic definition and role of a PPG is defined as a “critical friend” we prefer to think of ourselves as “listening friends” with the ability to influence within the practice environment, ensuring that services are responsive to patients’ needs, and that they improve over time.
Every PPG is unique, evolving to meet local needs. During the past year we have consolidated and established ourselves as truly representative of the patients’ voice in the practice. Whilst we may not be absolutely representative of the practice population age profile, we are representative of the practice ethnicity and the mature age profile. Our core membership group consists of 5 members who meet on a regular bi-monthly basis we plan to develop a virtual patient group consisting. Our meetings are attended by one of the partners and the practice manager and there input is greatly appreciated.
As a group our main focus has been preoccupied with getting patient’s views on ease of getting appointments, various communication methods with the practice and services provided by the practice.
The 2014 NHS nationwide patient survey showed that Caistor Health Centre has average scores for patient’s satisfaction with the services they receive.
Across the UK, the average overall satisfaction score is 85 per cent. Caistor Health Centre achieved 84 per cent. 72% of the respondents find it easy to get through to this surgery by phone which is higher than the Local Clinical Commissioning Group average of 63%. Another area where Caistor Health Centre excels is in the number of patients who usually get to speak or see their preferred GP, 71% responded positively compared to the local average of 53%.
Suggested improvements were:
Care for the elderly in the community
Appointment booking – including online booking
Care of the elderly
A project started in Dec14 which has had a positive impact to the patients. Many have benefited from referral for occupational/physiotherapy assessment. This has led to the patients receiving aids or adaptations to the home to support their independence. A large proportion of the patients have been supported by referrals to Age UK to look at the benefits they are entitled to which also supports their independent life.
In response to patient’s requests for an on-line booking system Caistor Health Centre introduced this new service in March 2015. We are proud to have been part of this implementation so that in future all patients will be able to register to book appointments on line, cancel those they cannot attend and request repeat prescriptions.
A considerable amount of time has been put in to look at the existing system. An additional member of staff now assists on a Monday morning as well as Caistor Health Centre purchasing a new self check in facility which has been re-introduced and frees receptionists up to answer the phones. The phone system is being reviewed to understand if an audit on calls is possible.
During the year under review the committee have had a full agenda of items to discuss including the following which are fully covered in our minutes:
Involving more patients in the PPG
Forthcoming CQC inspection
Lincolnshire East Clinical Commissioning Group Priorities
Finally and in conclusion it has been our privilege to work alongside Caistor Health Centre by providing an independent patient- focused view to help identify areas for improvement.
Thanks must be expressed to every member of the group for their dedication in time and commitment.
PPG DES Reporting 2014 15.docx
The dates for the Patient participation Group for 2016 are:
28th April 2016
23rd June 2016
25th August 2016
27th October 2016
PPG Minutes 30 04 15
Agenda 25 06 15
PPG Minutes June 2015
PPG Minutes October 2015
PPG Minutes December 2015
PPG Minutes January 2016
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